Brands Prioritize Personalization
Spending over a year in practical isolation has made us— many of us at least— become more insular. Our desire for personalization is a byproduct of being forced to be alone for months on end. To combat this, for most of 2020, brands launched virtual events. What they lacked in face-to-face interaction, they made up for with deeply personal experiences to compensate. Even with in-person campaigns resuming, expect the world of experiential marketing post-COVID to retain and expand on this strategy.
But personalization in experiential marketing isn’t necessarily new. Luxury brands have employed this tactic for years to foster brand loyalty and emotional engagement. For example, this past Mother’s Day, Kate Spade launched Broadway in Bloom, honoring New York moms and the reblossoming of New York City after the pandemic. Without a collection to promote, Kate Spade connected with New Yorkers, memorializing the pandemic’s human impact while celebrating the city’s “return to normal.”