4. Respect Your Customers (and Listen to What They Have To Say)
Throughout this post, we have come back to the importance of customer perception. Because brand activations make-or-break your success. They should feel like an extension of your brand. One thing they should never feel like is a publicity stunt.
Consumers are savvy, and they can tell when they’re being pandered. Respect your customers, and they’ll respect you. And always plan your brand activation with them in mind. It should be engaging and exciting, but never off-message or off-brand.
That’s where feedback comes in. Engagement is a two-way street. As much as you want your customers to understand you, you need to understand them as well. Surveying your audience during and after your event will give you a better idea of whether your brand activation achieved its desired effect.